NHS 24 achieves CCA Global Accreditation for Customer Experience
NHS 24 has been re-accredited with a CCA Global Accreditation for Customer Experience, recognising its commitment to exceptional service and care.
CCA Global Accreditation is a comprehensive programme designed to elevate organisational standards in customer service and is a mark of excellence. The accreditation celebrates NHS 24’s proactive approach to innovative strategies which aim to revolutionise patient journeys and enhance service delivery.
Dr Jacqui Hepburn, NHS 24’s Deputy Chief Executive and Director of Workforce, praised staff for their efforts, saying,
“Achieving CCA Global Accreditation for Customer Experience is a remarkable accomplishment that underscores the hard work and dedication of our entire team at NHS 24. Our colleagues unwavering commitment to our patients, especially during times of significant transformation, is truly inspiring. This accreditation is a testament to their professionalism and passion for delivering exceptional care.”
CCA Global’s Executive Chair, Anne Marie Forsyth explained that NHS 24’s vision promised a more outcome-focused, cohesive service that aligned closely with its overarching corporate plan. She said,
“This well-deserved accreditation highlights NHS 24’s impressive progress over the past year in protecting, growing, and transforming the organisation, while setting a strong foundation for the future. Congratulations once again to the entire NHS 24 team on this outstanding achievement—we look forward to supporting you in your continued journey of excellence.”
