Feedback
This form is for feedback about NHS 24 services.
NHS 24 services include:
- the 111 service
- the Scottish Emergency Dental Service
- Breathing Space
- the NHS 24 Mental Health Hub
- NHS inform
- the NHS inform helpline (0800 22 44 88)
- Quit Your Way Scotland
- Care Information Scotland
NHS 24 services do not include coronavirus (COVID-19) vaccination or COVID Status.
By providing feedback, you’ll help us to continue to improve our services.
If you’d prefer to give feedback by phone, contact our Patient Experience Team on 0300 020 4846.
We understand that you may feel frustrated or upset, and want to tell us. We have a duty of care to staff, as well as our patients. We do not tolerate abusive or offensive language. This is in line with Scotland’s Zero Tolerance Policy.
Responding to feedback
We can only manage and respond to feedback about NHS 24 services.
When we receive your feedback about our services, we’ll contact you as quickly as we can, typically within 3 working days.
For more information, you can read:
NHS 24 Public-Facing Complaints Handling Procedure (PDF, 247 KB)
Your rights and responsibilities when leaving feedback or making a complaint
