Request information about NHS 24
Under The Freedom of Information (Scotland) Act 2002 you have a right to know how public services are organised and run.
This means you can find out about NHS 24, including:
- what services NHS 24 provide
- how much NHS 24 services cost
- NHS 24’s goals and target
- show well NHS 24 is doing
How to request medical records and personal information
If you want to request personal information, this is not a FOI request.
There are other ways to request information that an organisation holds about you.
Get further advice on:
- how to access your health records
- how the NHS handles your personal health information
- how to request a FOI from other health boards
How to find information on NHS 24
The publication scheme was made under the Freedom of Information (Scotland) Act 2002. It’s designed to help you find all the information published by NHS 24.
The publication scheme is divided into sections. Under each section you should find all the information that NHS 24 has published on that topic.
Find information on:
If you can’t find the information you’re looking for, email NHS24.FOI@nhs24.scot.nhs.uk.
How to request information about your contact with NHS 24
NHS 24 is a telephone triage service that holds information about your contact with NHS 24.
You can request information about your contact with our service from NHS 24 through an online form:
Request information about your contact with NHS 24
Exemptions to a FOI request
Some information can not be published in a FOI request. This includes confidential and personal information like medical records. These exemptions are listed in the Freedom of Information (Scotland) Act 2002.
If any of the information that you have requested is exempt, this will be explained in the reply to your request.
How to make an FOI request
If you cannot find the information you’re looking for on the NHS 24 website, you can complete a FOI form to request it.
You will get a response to your request within 20 working days. You may be charged for some requests but you will be informed of this. The charge will be discussed with you before your request is finalised.
Complete a freedom of information request form
The freedom of information (FOI) form is for FOI requests only. Do not use this form to ask questions about health conditions or illness.
If you’re unwell and it’s and emergency, phone 999.
If it’s not urgent, contact your GP. Phone 111 if your GP practice is closed.
What to do if you're unhappy about the response to your FOI
If you’re unhappy with the response to your FOI, you can ask for an internal review of the decision. To do this, you must email NHS24.FOI@nhs24.scot.nhs.uk.
If you’re still unhappy after the internal review, you can appeal. You can do this through the Scottish Information Commissioner.
The Commissioner has more information about your rights under the Freedom of Information (Scotland) Act 2002.
