Patient Advice and Support Service
The Patient Advice and Support Service (PASS) is delivered by Citizens Advice. It provides information about your rights and responsibilities when using NHS services. It’s free, accessible and confidential. The service is for patients, their carers, and their families.
PASS can also help you to provide feedback, comments, concerns or complaints about the NHS.
How to contact PASS
To contact PASS :
- visit the PASS website and use webchat
- phone the PASS national helpline 0800 917 2127
- go to your local citizens advice bureau
