Work with us
Careers at NHS 24 are all about care and compassion. Our work uses digital and phone-based technology to help people get the right care in the right place.
We support people with both their physical and mental health needs by:
- providing self-care advice when appropriate
- offering mental health counselling support
- connecting them with local healthcare services if they need onward care
We’re a values-led organisation dedicated to putting care and compassion at the heart and soul of everything we do. That means we put our people first, giving them everything they need to thrive.
What we offer
Aside from supporting people across the nation and getting the opportunity to grow your skills in the most varied healthcare service in Scotland, staff get access to a benefits package designed to take them further. This includes:
- on the job training and an induction plan spanning your first 12 months with us
- 1.5 hours protected time of professional development every month
- 35 days annual leave (rising to 41) pro-rata
- development opportunities including study bursaries, e-learning and classroom-based courses
- enhanced pay for working during out of hours period
- enrolment into the Scottish Public Pensions Agency (SPPA) pension scheme
- NHS discounts on goods and services
- HELP, employee support and assistance
Further information about our NHS 24 reward package
What we're looking for
Each role has its own specific skillset, but on the whole we look for clear, effective communicators who can work across boundaries and quickly build connections with a wide range of people. More information about the role requirements for our different roles are provided in the job packs.
Management Essentials Programme (MEP)
The Management Essentials Programme is a comprehensive online learning programme designed to equip managers with essential leadership and management skills.
With 12 modules spanning three key themes, the programme focuses on managing yourself, managing your team, and managing the organisation. Suitable for both new and experienced managers up to and including Band 7, the Management Essentials Programme is an interactive and engaging way to develop your skills and competencies.
Leadership Development Programme (LDP)
As a leader, you have a vital role in helping us to achieve our corporate ambitions, outlined in our latest corporate strategy. This programme is designed to empower you with the essential knowledge, skills, and behaviours you need to successfully deliver change and innovation across NHS24.
The LDP offers a blend of face to face and online learning, some self-directed learning, 360 ° feedback, Clarity 4D psychology profiling, 121 coaching and a celebrating success event, and takes about 6 months to complete. NHS24 is committed to ensuring all our leaders are developing their leadership skills so all leaders will be assigned to one of these programmes, if Band 7 or above and up to executive level.
The programme has two courses, and each has three themes:
- Leading with Courage: Being innovative, taking bold actions and making brave decisions that align with our corporate strategy.
- Leading for Impact: Developing a growth mindset, shaping the vision and strategic plan, and driving positive change while demonstrating the behaviours necessary for success.
